Consultancy

You need to invest in new coding and marking technologies?
You’re having problem with a coding machine?
You want to upgrade one of your machines?
You’re not sure what technologies work with different packaging materials?
You’re not sure what consumables you need or where to buy them?
You need advice on the most cost-effective machines for your business?
You have a problem printing consistent barcodes?
You want to know how to save cost on consumables without buying cheaper products?

Whether you’re looking for general guidance or a solution to a specific problem, we can provide answers tailored to your needs, wherever you are and whatever the size of your business.

In most cases, we offer this service free of charge. It is all part of building and maintaining long-term relationships with our customers, a core element of Rotech’s philosophy.

For complex projects we make a charge for the consultancy phase, but this can be amortised in subsequent equipment purchase. We always try to find both the best financial and technical solutions for our customers.

With many years experience and expertise in coding and marking technologies,
 we know what works and what doesn’t  - you only have to ask us

Technical training

Rotech offers training courses on all our equipment, tailored to your needs, whatever industry you are in, including the food and beverage, medical and healthcare, pharmaceutical and cosmetic industries.

We provide training on-site or at our factory.


Delivery

We use Parcelforce next-day delivery for the UK, with online tracking for parcels. Parcelforce are part of the Royal Mail Group, and we use a range of their services for smaller items. Same-day delivery is also available when required.

We also have established links with freight forwarders for larger deliveries overseas.


Servicing and repairs

Rotech offer a range of annual service plans, depending on your precise requirements. Whether you are seeking onsite or return-to-base service, we have a plan that is right for you:

• service contracts that guarantee response and repair times
• ad hoc call out (no contract necessary)
• return to base
• regular preventative maintenance calls
• operator house keeping training

Our service contracts and warranties are available either customised or as a standard package, depending on individual needs.

We have field service engineers available for both on-site and factory-based repairs and servicing of all Rotech equipment.

In addition, our engineers can visit your premises regularly to carry out preventative maintenance and to ensure that you’re getting optimum performance and print quality from your coding and marking machines.